January Tip of the Month – GENUINE OEM INFO ON MORE THAN 35 VEHICLE MAKES
You already know that Direct-Hit’s short-cut tests and confirmed fixes help you diagnose more vehicles in less time. But did you know we have genuine OEM service & repair coverage on more than 96% of vehicles on the road, model years 1996 and newer?
You get genuine OEM info in its purest form. It’s not re-written, edited or modified in any way. It’s the exact same information available to dealership technicians, now at your fingertips in Direct-Hit.
Link directly to R&R procedures, wiring and pin-out diagrams, specifications and more, right from your diagnostics. So you never have to go to another part of the site – or another system – to finish the job.
SERVICE MANUAL CONTENT
If you already know the diagnosis, go straight to the repair information you need just as you would find it in the Factory Service Manual – only faster.
You don’t need multiple systems to diagnose and repair your customers’ vehicles quickly, accurately and with greater confidence than ever before. All you need is Direct-Hit.
For more information, visit coverage.identifix.com and view the short video featured on the page.
We’ve added more information and vehicle coverage to Direct-Hit, while improving our Confirmed Fix Details section of the Hotline Archives to highlight the most common fixes and technician comments. You can also search for parts & labor information easier than ever to boost productivity in your shop.
Click on each item below for more details:
• Enhanced Confirmed Fix Details DETAILS >
The fixes in the Confirmed Fix Details section of the Hotline Archives had been listed previously in date order, beginning with the most recent fix. We modified the list to display fixes from most to least common, each fix segment further prioritized to favor those with the longest technician comments.
With this enhancement, the Confirmed Fix Details section will now mirror the logic of the Confirmed Fix Summary, ordering fixes from most to least common to point you in the right direction based on the real-world experiences of other technicians. Prominently featuring fixes with lengthy comments will provide additional detail that you may find helpful in finding your fix.
• Keyword search parts & labor DETAILS >
Under the MOTOR Parts & Labor and Chilton Labor tabs in the Estimating section of the Vehicle Home Page, we’ve added a link that enables you to search for information by keyword. This new button enables you to more quickly and accurately find the parts & labor information you need to generate estimates, boosting productivity at the front end of the repair process.
• Added information and coverage DETAILS >
We have increased the volume of information we provide in Direct-Hit in the following areas:
- Ford with PCED, 1992 – 2014
- 2014 model year coverage for GM, Mazda, Subaru, Toyota, Mercedes, smart
- MOTOR information (wiring diagrams, component locations, parts & labor)
- Chilton Labor Guide (increased coverage in numerous years)
- NHTSA recalls and TSBs
Click here for the most current, genuine OEM coverage in Direct-Hit.
December Tip of the Month – VIEW THE TOP SEARCHES ON A VEHICLE
Beneath the keyword search field, Direct-Hit displays up to 5 top searches on the specific vehicle you select. Search terms include symptoms, DTCs, systems and components.
Updated weekly, this information gathered from more than 150,000 technicians in the field, can provide insights on vehicle issues that may commonly occur at that time. And the more often an item is searched, the more likely you are to find proven short-cut tests and confirmed fixes for the problem.
If you see your search term listed, simply click on it for Hotline Archives, genuine OEM service & repair procedures, and other information to help you Find and Fix Faster®.
TO DISCOVER MORE WAYS THAT YOU CAN BOOST PRODUCTIVITY AND DRIVE MORE REVENUE WITH DIRECT-HIT, CALL OUR CUSTOMER SUPPORT TEAM TODAY AT 1.800.745.9649.
Direct-Hit now includes genuine OEM service & Repair information for BMW and MINI. That means we now provide you with total OEM coverage on 96% of vehicles on the road, model years 1996 and newer.
You can always find complete coverage details in the OEM Coverage section on the left-hand side of this page or click here for complete details for all manufacturers.
November Tip of the Month – VALUABLE TOOLS AT YOUR FINGERTIPS
Our Tip of the Month email always gives you access to our Latest Updates blog and library of How-To videos. Now we’ve included these valuable tools in the refreshed masthead of Direct-Hit, along with one-click access to our Repair Hotline Call Request form.
- The hotline link was replaced with a cleaner-looking button and telephone icon for one-click access to our Repair Hotline Call Request form.
- How-To videos feature step-by-step navigation of Direct-Hit’s most time-saving features. Check them out if you’re new to Direct-Hit, or if you need a quick refresher on certain functionality.
- As you know our blog details new Direct-Hit features and improvements. Be sure to subscribe above so you never miss an update.
IT’S JUST ONE MORE WAY YOU CAN STAY CONNECTED SO YOU CAN FIND AND FIX FASTER®. LOG IN TODAY!
October Tip of the Month – YOUR REFERRALS COULD WIN YOU A WEEKEND IN LAS VEGAS
You may already know that for every shop you refer to Identifix, you get a free month of Direct-Hit. Now, we’re raising the stakes on our Direct-Hit referral rewards program. The person with the most overall referrals will win a weekend trip to Las Vegas.
Our ultimate customer appreciation package includes:
• Hotel accommodations
• Spending cash of $500
• Dinner with members of the Identifix crew
Refer a fellow shop owner in three easy steps:
1. Visit identifix.com and log in
2. Click the “Referral” tab in the upper right-hand corner
3. Tell us who could use Identifix and we’ll do the rest
For more details and complete contest rules, visit referral.identifix.com.
We’ve added more detail to the Hotline Archive fix results so you can get to the specific information you need even faster.
Click on each item below for more details:
• New “Fleet #” field DETAILS >
We understand that fleet owners typically require the fleet # to be on all vehicle service documents. Now you can accommodate your fleet customers by including the fleet # on all estimates and maintenance plans using our new “Fleet #” field in the following areas in Direct-Hit:
- Quote and Maintenance Tabs, to the right of the Odometer
- Quote, under VIN
- Customer and Vehicle Information RO
• Fix Enhancements to Hotline Archives DETAILS >
When delivering information in Direct-Hit, the more detail we can provide without additional clicks, the more efficient and productive you’ll be when servicing vehicles.
We’ve added the required action before each fix in the Confirmed Fix Summary, including not just the component associated with the fix, but also what the technician did to complete the job.
Fixes that contain multiple components are now separated by “and” so you can access the specific information you need in the event that you don’t require the entire fix.
Fix actions are also listed in the Confirmed Fix Details.
• Customer “Tools” in the Refreshed Masthead DETAILS >
We have refreshed the masthead on Direct-Hit to include buttons for quick access to the following customer “tools”: our Repair Hotline Call Request Form, How-To Videos, and Latest Updates blog.
The refresh puts valuable information in one place for easy access in Direct-Hit. Specifically, the hotline link and image was replaced with a cleaner-looking button and telephone icon for one-click access to our Repair Hotline Call Request Form. Our library of how-to videos, featuring step-by-step navigation of Direct-Hit’s most time-saving features, is now available in-product if you need a refresher on certain features. Our Latest Updates blog details new product features and improvements, and also enables you to subscribe to the blog so you never miss an update in the future.