June Tip of the Month – CONVENIENT REPAIR HOTLINE BILLING TO YOUR CREDIT CARD
MAKE YOUR REPAIR HOTLINE PAYMENTS EASIER.
Why go through the hassle of mailing a check each month for your Repair Hotline calls when we can simply bill your credit card?
You can use the credit card linked to your Direct-Hit billing, or even a different card of your choice. And you can still receive an email statement that lists all of your hotline calls, so you can go totally paperless knowing your account is always up-to-date.
To start paying for hotline calls by credit card, call our Customer Support Team today at 1.800.745.9649.
NEVER USED OUR REPAIR HOTLINE?
Watch this short video about how our factory-trained carline specialists can help when you don’t have time to puzzle through a tough problem.
Direct-Hit now has additional coverage for Chrysler with the inclusion of Fiat and genuine information on all makes for model years 1996-2013. You can always find complete coverage details in the OEM Coverage section on the left-hand side of this page.
Watch what happens when we turn the camera on our Identifix customers and learn how Direct-Hit helps their shop.
Click on the links below to watch the videos we captured at a 4-bay independent shop and a MIDAS franchise. And stay tuned to IdentifixTV for more customer testimonial videos from other auto repair shop types across the country!
Click here to watch MURPHY’S customer testimonial video.
Click here to watch MIDAS customer testimonial video.
May Tip of the Month – GIVE IDENTIFIX A REFERRAL – GET A FREE MONTH OF
The more shops you refer, the more FREE Direct-Hit you earn!
As part of our ongoing referral program, you can get one FREE month of Direct-Hit for every referral that continues with their new subscription for at least 60 days (minimum of three payments).
START BY TELLING FELLOW SHOP OWNERS HOW IDENTIFIX HELPS YOU:
- Diagnose and repair vehicles faster
- Reduce non-billable work time
- Increase tech confidence and productivity
- Boost customer trust and satisfaction
- Keep your shop profitable
CLICK HERE TO WATCH A SHORT VIDEO ON HOW TO REFER A SHOP OWNER TO IDENTIFIX.
April Tip of the Month – EASY ACCESS TO MAINTENANCE REMINDER RESET PROCEDURES:
Sometimes it’s the little things about your job that can be the most aggravating. Like the inability to turn off the maintenance reminder light before delivering the vehicle to the customer.
As simple as it may seem, the instructions may be hard to find in the service manual – especially if you’re working on a less familiar vehicle make. And the last thing you want is a comeback when you thoroughly performed the maintenance work.
Direct-Hit gives you simple, one-click access to maintenance reminder reset procedures if available from the OEM. Just go to the Maintenance tab in the Estimating section of the Vehicle Home Page, then click the button for the complete procedure to turn off the maintenance indicator.
CLICK HERE TO WATCH A SHORT VIDEO ABOUT HOW EASY FACTORY SCHEDULED MAINTENANCE PLANS ARE TO RUN FOR YOUR CUSTOMERS.
If you haven’t noticed yet, we just launched a new and improved Vehicle Home Page for Direct-Hit that is now more simple, intuitive and user-friendly.
When you visit the new site, you’ll see:
- A Search All section that displays the top searches for the vehicle, and allows for the option to search for information within “Service Manuals Only.”
- The Service Manuals section lets you access genuine, factory service & repair information on more than 30 vehicle makes. Manuals are presented in “book” style with full titles displayed when hovering over a book. Once you’re in a manual, you can bookmark documents and view them individually or all in-line.
- Our new Estimating section has tabs for creating maintenance plans, quotes, looking up parts & labor information and checking recalls.
- A convenient Quick-Hits section provides quick links to the fix data, specifications and repair info that you need most. Tabs are again used here for easy access to information.
CLICK HERE TO WATCH A VIDEO ON HOW TO NAVIGATE THE REDESIGNED VEHICLE HOME PAGE.
March Tip of the Month – OEM REPAIR INFORMATION RIGHT FROM YOUR
Once you know what’s wrong with a vehicle, you want to repair it quickly and accurately. Direct-Hit helps you get it done with genuine OEM repair information built right into your hotline archives.
Now you never have to go to another part of Direct-Hit – or another system – to access original, unmodified factory service & repair info on more than 30 vehicle makes.
And if you can’t find an OEM service manual document – foreign or domestic – we’ll provide it to you at no additional cost (if available).
CLICK HERE TO WATCH A SHORT VIDEO ON FINDING OEM INFORMATION IN THE HOTLINE ARCHIVES.
We’ve made it easier for you to request genuine OEM information if you can’t find what you need in Direct-Hit.
We also updated our “Fix of the Week” to include five weekly fixes – one from each carline.
Click on each item below for more details:
• New “Can’t Find OEM Info?” DETAILS >
We’ve added a new “Can’t Find OEM Info?” link to the secondary navigation in Direct-Hit, which allows you to request genuine factory service & repair information that may be difficult to find. The link only appears for vehicles and model years included in our OEM Coverage matrix.
• Five Fixes of the Week DETAILS >
We now feature five “Fixes of the Week” on our website homepage, representing examples of head scratchers posted by our Direct-Hit customers. For a chance to win a free pizza lunch for your shop, post your unique fixes in Direct-Hit. Just look up the vehicle you’re working on, click on Post Fix at the top right and tell us the problem and what you did to fix it.
February Tip of the Month – USE DIRECT-HIT TO EMAIL QUOTES TO YOUR CUSTOMERS:
Direct Quote, Direct-Hit’s estimating tool, provides quick and easy access to the most current and reliable estimating information from MOTOR, helping you to be even more productive.
And sharing a quote with your customers is simple.
Each quote features a “Share” button that allows you to email an estimate directly to your customer. There’s also an option to print a quote if you want to review the estimate in–person.
CLICK HERE TO WATCH A VIDEO ABOUT HOW TO PRESENT A QUOTE TO YOUR CUSTOMER USING
January Tip of the Month – How to Submit a Repair Hotline Call in Direct-Hit:
As a Direct-Hit subscriber, you can submit a Repair Hotline call through the Direct-Hit website for a 10% discount on the call.
YOU CAN DO THIS IN DIRECT-HIT USING:
- The “Hotline” tab in the top navigation
- The link immediately beneath “Can’t Find a Fix?” at the top of the page
- The “Contact Us” link at the bottom of the page where you can access our “Hotline Call Request” form
If you don’t have time to puzzle through a tough vehicle problem, we have 45 OE factory-trained, ASE Master, L1 Carline Specialists who can help.
Call us toll-free at 1.800.288.6210, Monday-Friday, 7 A.M. to 7 P.M. Central Time.