November Tip of the Month – Get Our Latest Updates in Your Inbox:
Since you’re already here, you’re well aware this is where you’ll find useful information about Direct-Hit.
But did you know you can subscribe to this page and get automatic notifications in your email? Simply enter your email address in the “SUBSCRIBE BY EMAIL” box above to start receiving updates on a monthly basis.
And don’t forget, when you’re logged in to Direct-Hit, you can get to this page by clicking the link above
the “Create a New Vehicle” section. It’s that easy.
We’ve made a number of small, but significant, enhancements to Direct-Hit to improve information search and
display – all so you can find what you need to be more productive.
Click on each item below for more details.
• How-To video on new vehicle search features DETAILS >
You told us that you want to be shown – not just told. We heard you loud and clear, which is why we placed a link to a short how-to video that shows you how you can look up a vehicle using our new search
features: auto-suggestion as you type and search-by-VIN.
We’ll be building a lot more of these helpful videos into Direct-Hit in 2014. In the meantime,
click here to visit our entire library of How-To videos, which you can access anytime on the Test Drive page at identifix.com
• Bookmarked document icon on previously searched vehicles DETAILS >
When looking at your previously searched vehicles in the Select a Recent Vehicle section, you will see a small Has Bookmarks icon next to any vehicle for which you have bookmarked one or more documents. You can also search for previously created vehicles using Has Bookmarks as a filter.
• Fix for printing documents that contain video or flash files DETAILS >
In the past, if a document contained a video or flash file, you could not print the document. We fixed this so that you can now preview and print those types of documents, omitting the portion of the document associated with the video or flash files.
• Message for iOS device users DETAILS >
Currently, GM and Nissan diagrams do not display correctly on Apple iOS devices. This is a known iOS resource limitation – not a failure within Direct-Hit. Rather than show a broken diagram, we now display the message: “This image cannot be viewed using an iOS device” to inform you of the limitation and help alleviate frustration.
October Tip of the Month – Helpful Videos on How To Use Direct-Hit:
Direct-Hit was designed to help you fix more cars in less time. But you can’t do that until you’re comfortable using it.
To help you and your staff get familiar with Direct-Hit’s most time-saving features, we created over a dozen short videos to walk you through each step.
OUR VIDEOS WILL SHOW YOU HOW TO:
- Create a new vehicle
- Use our Supercharged Search® tool
- Find diagnostic information in the Hotline Archives
- Sell more routine maintenance
- Bookmark and print factory service manual documents
CLICK HERE TO CHECK OUT ALL OF OUR SHORT HOW-TO VIDEOS NOW!
We’ve added a new feature to Direct-Hit to give you faster, more accurate search results!
In the Create a New Vehicle section, the new ‘VIN/Vehicle Search’ tab allows you to create vehicles by typing at least 10 digits of the 17-digit VIN, so you always get the exact diagnostic and repair information you need for the specific vehicle in your service bay. You can also use the auto-suggest feature by typing in the vehicle you’re working on, then selecting the correct vehicle from the dropdown.
Check out the short video below for details.
Direct-Hit now includes additional coverage for Volkswagen and Audi so you can access genuine
OEM service & repair information for model years 1995–2012. You can always find complete coverage details in the OEM Coverage section on the left-hand side of this page.
September Tip of the Month – Give Identifix a Referral, Get a Free Month of Direct-Hit:
The more shops you refer, the more FREE Direct-Hit you earn!
As part of our ongoing referral program, you can get one FREE month of Direct-Hit for every referral that continues with their new subscription for at least 60 days (minimum of three payments).
START BY TELLING FELLOW SHOP OWNERS HOW IDENTIFIX HELPS YOU:
- Diagnose and repair vehicles faster
- Reduce non-billable work time
- Increase tech confidence and productivity
- Boost customer trust and satisfaction
- Keep your shop profitable
Simply visit identifix.com, log in to Direct-Hit and click on the “Referral” tab, or call 1.800.745.9649. Let us know who could use Identifix and we’ll do the rest.
We’ve made numerous enhancements to the printing functionality in Direct-Hit based on customer feedback on things that weren’t working for you, plus additional improvements to make your job easier. Many of the issues were related to having a single printing function that was forced to work across all internet browsers. We’ve changed that so printing is associated with your own browser, increasing print quality, speed and overall performance.
Click on each item below for more details.
• Image-only printing of documents DETAILS >
This new feature enables you to print only the image from a document in Direct-Hit.
To print an image, simply hover over your selected image and wait for the tool tip to appear that says ‘Print Image.’
Then click on the icon to bring up your internet browser’s printing dialogue box.
• Printing bookmarked documents DETAILS >
We found that printing and print preview functionality did not work with PDF documents in a bookmarked item. We resolved this issue so that all types of documents can now be printed from the Bookmarks tab.
• Printing large images DETAILS >
Some documents contain large images. Since Direct-Hit will not split an image when printing, the system automatically reduces the size of the image when printing which sometimes makes the image difficult to view. So you get the best image quality possible, we now include a tool tip when you hover over the ‘Print’ button which notifies you of the large image and recommends the two most optimal page sizes and the best orientation for printing the document.
• Increased font size of Hotline Archives DETAILS >
We received customer feedback stating that the font size of our Hotline Archives was too small when printing. We fixed this, increasing font size based on your internet browser. We found that Google Chrome and Internet Explorer had the most noticeable results.
• Enhanced Traditional Maintenance Schedules DETAILS >
We heard that Traditional Maintenance Schedules were too small and difficult to read when printed. To help enhance the quality of the schedules, we modified the format to improve the printing size and appearance. We also added a tool tip when hovering over the ‘Print’ button that suggests the landscape orientation for the best results.
August Tip of the Month – Take Advantage of Our Free and Unlimited Training:
Your Direct-Hit subscription comes with our commitment of providing FREE and UNLIMITED product training and support to ensure you and your staff are comfortable with the product. When it comes to taking full advantage of all that Direct-Hit has to offer, you should never be in the dark.
To request personal, online training, use our Contact Form or call our Customer Support team at 1.800.745.9649.
Our latest estimating tool, Direct Quote, just keeps getting better with a User Guide and other enhancements that help you deliver fast and reliable estimates to your customers. Check these out along with improvements we’ve made to other areas of Direct-Hit.
Click on each item below for more details.
• Direct Quote information link and User Guide DETAILS >
We’ve added a “What’s This?” link next to Create Quote in the Information Available section and also in the Estimating Info section of the Quote Estimating Tab. When you click on the link, you’ll see information about our Direct Quote feature and a button to download the Direct Quote User Guide.
The User Guide contains a ‘Quick Start’ section with the basic information you need to create an estimate, and additional details for a more in-depth look at all the functionality that Direct Quote offers so you can get the most out of our estimating tool.
• Labor time multiplier in Direct Quote DETAILS >
Based on customer feedback requesting the option to adjust MOTOR Labor Times in Direct Quote, you now have the option to modify labor time calculations across all jobs using the MOTOR Labor Multiplier field in the Labor Rates Setting screen.
The multiplier currently defaults to 1.00. Simply change the number and click Save and all MOTOR labor times will be multiplied by your new number.
• Labor text editor tool tip in Direct Quote DETAILS >
Did you know that Direct Quote includes a labor text editor so you can modify labor descriptions? If not, we’ve included an ellipses (…) to the right of the Labor Description field that displays a tool tip about the editor function when you hover over it.
• Support for Google Chrome users DETAILS >
Direct-Hit now supports Google Chrome due to the growing number of our customers that use Chrome as their internet browser. For the best experience when viewing PDF documents in Chrome, we recommend downloading Adobe Reader from adobe.com
and setting it as your default viewer. Navigation links within PDF documents will not work using the Chrome PDF viewer.
Once you’ve downloaded Adobe Reader, follow these steps to set it as your default PDF viewer:
- Open a new tab in Chrome
- Type chrome://plugins in the address window and click Enter
- You will see the Plug-ins page
- Find and disable Chrome PDF Viewer and any other PDF Viewer plug-in in the list (ex: Foxit Reader)
- Click Enable next to Adobe Reader – Version:x.x.x.x
- Restart Chrome
If you need assistance, please call our Customer Support team at 1.866.698.1976.
• Expanded ‘Select a Recent Vehicle’ section DETAILS >
To give you quicker access to the vehicles you’ve recently worked on, we increased the number of vehicles in the ‘Select a Recent Vehicle’ section from 6 to 25, adding a scroll bar to the right of the list.