August Tip of the Month – NEW AUTOMATED PASSWORD RESET
Now there’s an easier and more convenient way to reset your Direct-Hit password. Our new Automated Password Reset feature gives you a secure way to reset your password without having to call our Customer Support Team.
Simply click the “Forgot Username/Password?” link in the Login Box and the system will walk you through resetting your password, quickly and easily.
Sometimes it’s the little things that can add up to big time-savings for your shop. Whether it’s automating a process or reducing the number of steps to find a fix, we’re always working to make Direct-Hit a more valuabletool for your shop.
To discover more ways that you can boost productivity and drive more revenue with Direct-Hit, call our Customer Support Team today at 1.800.745.9649.
Direct-Hit now includes genuine OEM information for Mercedes-Benz and Volvo! For complete coverage details on these and all other manufacturers, see the OEM Coverage section on the left-hand side of this page.
Click on the item below for more details:
• Expanded OEM coverage DETAILS >
Direct-Hit now includes genuine OEM information
for Mercedes-Benz and Volvo. We also expanded our Ford coverage through model years 2013 (no PCED for 2011 – 2013).
You get genuine OEM information in its purest form. It’s not rewritten, edited or modified in any way. This is the real stuff, the exact same information available to dealership technicians, now at your fingertips in Direct-Hit. We give you:
- Original OEM documents
- Superior image quality
- Zoom, navigate and print – all from one view
CLICK HERE for complete coverage details for all manufacturers.
July Tip of the Month – SAVE TIME ON ROUTINE SERVICE
You probably think of Direct-Hit as the hard-to-fix problem tool. But did you know that Direct-Hit can help you save time on routine jobs too?
The SPECIFICATIONS tab in the QUICK-HITS section gives you easy access to information you use every day like brake specs, torque specs, fluids/capacities and more – all without having to go to another system. Now you can save time on the “gravy” work just like you do on the tough vehicle issues.
We want you to make the most of your investment in Direct-Hit. To discover how you can boost productivity on more than just diagnostics, call our Customer Support Team today at 1.800.745.9649.
We’ve added more genuine OEM coverage for GM vehicles, increased MOTOR information coverage, made it easier to access refrigerant oil capacity data and included other improvements so that Direct-Hit is even more valuable to you.
Click on each item below for more details:
• More GM coverage DETAILS >
For GM, we added model year coverage for 2012 and 2013, bringing our total GM coverage through model years 1996 – 2013 (engine and transmission information only for 1996 and 1997). To view all our genuine OEM coverage on more than 30 vehicle makes, CLICK HERE.
• Refrigerant Oil Capacity DETAILS >
With the busy A/C season upon us, we want to make it easy for you to access the OE’s recommended refrigerant oil capacity information quickly and accurately. That’s why we added a “Refrigerant/Refrigerant Oil Specifications” link to the OEM Specifications/Capacities page. The “Refrigerant/Refrigerant Oil Specifications” link displays at the top of the page and links to documents with the correct capacity information.
• MOTOR information update DETAILS >
We have added significantly more information from MOTOR to Direct-Hit, especially within the Gen4.5 Parts & Labor Guide. Updates also include additional information for component locations, wiring diagrams and TSBs.
• Automated password reset DETAILS >
You now have a secure, automated way to reset your Direct-Hit password in the event that you forget it. Just click on the “Forgot Username/Password?” link in the Login Box and the system will walk you through resetting your password.
• Credit card renewal notice DETAILS >
The last thing you want is an interruption in Direct-Hit service due to an expired credit card. That’s why we will now display a message after you log in, letting you know that the credit card we have on file will expire within thirty days. This friendly reminder will appear once a day until you provide the updated expiration date. You will also see a similar message at the top of the page throughout Direct-Hit.
June Tip of the Month – CONVENIENT REPAIR HOTLINE BILLING TO YOUR CREDIT CARD
MAKE YOUR REPAIR HOTLINE PAYMENTS EASIER.
Why go through the hassle of mailing a check each month for your Repair Hotline calls when we can simply bill your credit card?
You can use the credit card linked to your Direct-Hit billing, or even a different card of your choice. And you can still receive an email statement that lists all of your hotline calls, so you can go totally paperless knowing your account is always up-to-date.
To start paying for hotline calls by credit card, call our Customer Support Team today at 1.800.745.9649.
NEVER USED OUR REPAIR HOTLINE?
Watch this short video about how our factory-trained carline specialists can help when you don’t have time to puzzle through a tough problem.
Direct-Hit now has additional coverage for Chrysler with the inclusion of Fiat and genuine information on all makes for model years 1996-2013. You can always find complete coverage details in the OEM Coverage section on the left-hand side of this page.
Watch what happens when we turn the camera on our Identifix customers and learn how Direct-Hit helps their shop.
Click on the links below to watch the videos we captured at a 4-bay independent shop and a MIDAS franchise. And stay tuned to IdentifixTV for more customer testimonial videos from other auto repair shop types across the country!
CLICK HERE to watch MURPHY’S customer testimonial video.
CLICK HERE to watch MIDAS customer testimonial video.
May Tip of the Month – GIVE IDENTIFIX A REFERRAL – GET A FREE MONTH OF
The more shops you refer, the more FREE Direct-Hit you earn!
As part of our ongoing referral program, you can get one FREE month of Direct-Hit for every referral that continues with their new subscription for at least 60 days (minimum of three payments).
START BY TELLING FELLOW SHOP OWNERS HOW IDENTIFIX HELPS YOU:
- Diagnose and repair vehicles faster
- Reduce non-billable work time
- Increase tech confidence and productivity
- Boost customer trust and satisfaction
- Keep your shop profitable
CLICK HERE TO WATCH A SHORT VIDEO ON HOW TO REFER A SHOP OWNER TO IDENTIFIX.
April Tip of the Month – EASY ACCESS TO MAINTENANCE REMINDER RESET PROCEDURES:
Sometimes it’s the little things about your job that can be the most aggravating. Like the inability to turn off the maintenance reminder light before delivering the vehicle to the customer.
As simple as it may seem, the instructions may be hard to find in the service manual – especially if you’re working on a less familiar vehicle make. And the last thing you want is a comeback when you thoroughly performed the maintenance work.
Direct-Hit gives you simple, one-click access to maintenance reminder reset procedures if available from the OEM. Just go to the Maintenance tab in the Estimating section of the Vehicle Home Page, then click the button for the complete procedure to turn off the maintenance indicator.
CLICK HERE TO WATCH A SHORT VIDEO ABOUT HOW EASY FACTORY SCHEDULED MAINTENANCE PLANS ARE TO RUN FOR YOUR CUSTOMERS.
If you haven’t noticed yet, we just launched a new and improved Vehicle Home Page for Direct-Hit that is now more simple, intuitive and user-friendly.
When you visit the new site, you’ll see:
- A Search All section that displays the top searches for the vehicle, and allows for the option to search for information within “Service Manuals Only.”
- The Service Manuals section lets you access genuine, factory service & repair information on more than 30 vehicle makes. Manuals are presented in “book” style with full titles displayed when hovering over a book. Once you’re in a manual, you can bookmark documents and view them individually or all in-line.
- Our new Estimating section has tabs for creating maintenance plans, quotes, looking up parts & labor information and checking recalls.
- A convenient Quick-Hits section provides quick links to the fix data, specifications and repair info that you need most. Tabs are again used here for easy access to information.
CLICK HERE TO WATCH A VIDEO ON HOW TO NAVIGATE THE REDESIGNED VEHICLE HOME PAGE.